Welcome to Southern Rumors & Co.! We’re so glad you’re here. Below you’ll find answers to some of our most frequently asked questions. If you still need help, please reach out through our Contact Us page. We’ll be happy to help!
Ordering
How will I know my order was received?
Once your order is complete, you’ll receive a confirmation email at the address entered during checkout. Please check your spam or junk folder if you don’t see it.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us immediately. Once an order has entered production, been packaged, or shipped, we may not be able to make changes or cancel it.
Can I change my shipping address?
Please contact us as soon as possible if you entered the wrong shipping address. We cannot guarantee changes after an order has been processed or shipped. Southern Rumors & Co. is not responsible for orders delivered to an address entered incorrectly at checkout.
What payment methods do you accept?
We accept the secure payment methods displayed during checkout. Available options may include major credit cards and other payment services supported by Shopify.
Shipping
How long will it take to receive my order?
Processing times vary depending on the item. Most in-stock items usually ship sooner, while preorder, personalized, and made-to-order items may require additional time. Estimated processing information will be included in the product description whenever applicable. Usual turn-around time is ten (10) business days.
Shipping time begins after your order has been processed and does not include weekends, holidays, or carrier delays.
How can I track my order?
Once your order ships, you’ll receive an email containing tracking information. Please allow up to 48 hours for tracking updates to appear.
What if my package is delayed?
Once a package has been transferred to the shipping carrier, delivery times are outside our control. Carrier delays may occur because of weather, holidays, or other unexpected circumstances. Please use your tracking information for the latest updates.
What if my package says delivered, but I can’t find it?
Please check around your property, with household members, and with nearby neighbors. We also recommend contacting the shipping carrier directly. Packages are sometimes marked delivered shortly before they arrive.
Southern Rumors & Co. is not responsible for packages that are lost or stolen after the carrier marks them as delivered.
Do you offer local pickup?
Local pickup may be available for select orders or events when listed as an option during checkout. Please wait until you receive confirmation that your order is ready before attempting to pick it up.
Preorders and Custom Items
What is a preorder?
A preorder allows you to reserve an item before it is available for immediate shipment. Estimated arrival and processing information will be included in the product listing.
Preorder dates are estimates and may change because of supplier, production, or shipping delays. If your order includes both preorder and in-stock items, the entire order may ship together when the preorder item is ready.
Can preorder items be returned or canceled?
Because preorder items are ordered specifically according to customer demand, preorder sales are final unless the item arrives damaged or Southern Rumors & Co. makes an error.
Are personalized or custom items returnable?
Personalized, custom, made-to-order, and specially produced items are final sale unless they arrive damaged, defective, or incorrect due to our error.
Please carefully review all names, initials, colors, sizes, and other selections before submitting your order.
Sizing and Product Information
How do I choose the correct size?
Sizing can vary between brands and styles. Please review the sizing information included in each product description before ordering. When measurements are available, we recommend comparing them with a similar item you already own and love.
Will the colors look exactly like they do online?
We make every effort to display product colors accurately. However, colors may appear slightly different depending on lighting, photography, and individual phone or computer screen settings.
How should I care for my graphic apparel?
Unless the product instructions say otherwise, we recommend:
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Washing inside out in cold water
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Using a gentle cycle and mild detergent
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Avoiding bleach and fabric softener
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Hanging to dry or tumble drying on low
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Avoiding direct ironing over graphics
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Avoiding dry cleaning
Always follow the care instructions included with your specific item.
Returns and Exchanges
What is your return policy?
Eligible items may be returned according to the requirements and timeframe listed in our official Return Policy. Approved returns will receive store credit unless otherwise stated.
Items must be unworn, unwashed, free from odors, pet hair, makeup, deodorant, and other signs of wear. Original tags must remain attached.
Please review our complete Shipping & Returns Policy before beginning a return.
Which items are final sale?
Final-sale items may include:
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Preorders
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Personalized or custom items
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Made-to-order merchandise
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Clearance or sale items
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Seasonal merchandise
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Jewelry and hair accessories
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Items marked “Final Sale”
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Gift cards
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Items purchased during special promotions when stated
What if my item arrives damaged or incorrect?
Please contact us as soon as possible after delivery. Include your order number and clear photographs of the item, packaging, and any damage or incorrect details.
We’ll review the information and work with you to make it right. Items damaged through wear, improper washing, or incorrect care are not considered manufacturing defects.
Discounts and Promotions
Can I use more than one discount code?
Only one discount code may be used per order unless a promotion specifically states otherwise. Discount codes cannot be applied after an order has been completed.
Can I apply a discount to a previous purchase?
Discounts and promotional pricing cannot be applied to previously completed orders.
Will sold-out items be restocked?
Some of our favorites may return, but restocks are not guaranteed. Follow Southern Rumors & Co. on Facebook, Instagram, and TikTok for restock announcements, new arrivals, preorders, and all the latest rumors!
Still Need Help?
We’re always happy to help! Please contact us through our Contact Us page and include your name, email address, order number, and a brief description of how we can assist you.
Please allow us a little time to respond, especially during launches, holidays, weekends, and special events.
Thank you for shopping small and supporting Southern Rumors & Co.
Pretty. Peachy. Proud.
